Creative View is a family business with over 30 Years experience providing home improvements for our discerning clients throughout Essex and Suffolk. We have many hundreds of delighted customers for whom we have installed conservatories, orangeries, double Glazing, solid conservatory roof replacement, driveways and patios throughout Essex and Suffolk and who are only too pleased to recommend us.
Our success over the years has been built on providing a comprehensive service at a competitive price, carrying out the work to a high standard and looking after our customers throughout our long and comprehensive guarantee period and beyond. We have a full array of tradesmen including ground workers, bricklayers, plasterers, electricians and plumbers. We offer a full ‘turn key price’ for projects of any size from installing a single window to building complete extensions, orangeries, conservatories, driveways or landscaping.
The chances are you have worked extremely hard for your money and don’t want to part with it until you are entirely sure you can trust a contractor and your investment is fully protected.
At Creative View Clacton, as well as being a fully endorsed WHICH? TRUSTED TRADER, we are fully HIP approved. HIP stands for Home Improvement Protection which, put simply, affords our customers complete peace of mind that any deposit they pay and any work we carry out is protected. The HIP protection is fully underwritten by one of the UK’s most respected insurance companies in the event that Creative View Clacton ceases to trade.
Creative View Clacton are proud to be a WHICH? trusted trader, only after undergoing a rigorous assessment process to become endorsed and agreeing to abide by their strict code of conduct are we awarded this prestigious status.
We undergo a rigorous assessment process which includes credit checks, checks to ensure we have all legally required insurances and checking endorsements by other trade bodies. There are also random checks with our previous customers to ensure they have been completely satisfied with our service and workmanship. Only when WHICH? have carried out their full assessment and they are completely satisfied we merit the name of ‘Which? Trusted Trader’ are we allowed to advertise our membership and use their prestigious WHICH? Logo.
Creative View Clacton provide the complete service from an initial ‘free’ consultation to providing a full written quotation including computer generated drawings, illustrations and specification. Once an agreement has been reached on all aspects of the work we will provide a comprehensive contract detailing the full scope of works, specification, design and costs. We are happy for our customers to take as much time as they wish to examine a contract before making a final decision and committing to their new windows, doors, conservatory, orangery or driveway.
Once a contract has been agreed our dynamic and highly motivated installation department will take control of the entire project. They are there to make our customers experience when dealing with Creative View Clacton a pleasant and enjoyable one. Our installation department co-ordinate all of the installation process; keeping you informed every step of the way.
They will arrange for one of our highly qualified technical surveyors to visit you to take accurate dimensions for manufacturing purposes and to confirm the specification and design agreed with our sales team.
After completion of the technical survey our installations team will agree an installation date and keep you informed if there is any movement on that date.
Your will have a single point of contact for any queries you may have and we will be pleased to deal with them promptly and efficiently, our main focus is to ensure you are entirely confident we will provide a first class service backed up by first class products and installation.
Once we arrive on site to start the work our highly qualified installation teams will take over, the will complete your project from start to finish in a professional and timely manner.
All our installation teams are very aware that ‘having the builders in’ can be a stressful time for customers and will take every measure possible to make the entire job as stress free as possible.
The installation team will keep noise and disruption to an absolute minimum whilst affording you and your property every courtesy, they will always tidy up after themselves and leave the site clean and tidy at the end of each day.
Once work has been completed your project manager will visit for a final inspection, they will walk you round the job and if necessary take note of any snags which require attention. Their job is to ensure all work is entirely to both yours and our satisfaction before asking for payment of any outstanding balance.
Once the project has been completed and all balances paid, we will provide you with all necessary paperwork including guarantees, FENSA and/or building regulations certificates relating to your project. It doesn’t end there however as we want to retain a relationship with our customers throughout our long and comprehensive guarantee.
We will always be there for you if you need us, whilst we are confident in all our products and workmanship, it would be disingenuous of us to say nothing ever goes wrong. This is where our highly renowned customer service comes into play.
At Creative View Clacton we fully understand that when you need us to fix, what to us might be a minor issue, to you it can be a major one.
A simple phone call or email to our aftersales department to explain the problem will see our highly skilled and motivated after sales department kick into action.
We will send one of our engineers to investigate the issue and diagnose what the fault might be, if it is covered within our comprehensive guarantee and warranty they will fix it right there and then. If parts are required, they will order them and return to rectify the problem as soon as we get it in stock. If in the unlikely event that any issue isn’t covered by our guarantee they may advise a claim on home or building insurance or provide you with an estimate to rectify it.
No matter what the problem is, with Creative View Clacton, you can rest assured we will always be there to look after you.